Support for Nautir

Download Nautir from the App Store and tap "Get Started." You can sign up using your Apple ID or email address. After creating your account, you'll complete Age & Identity Verification (18+) before accessing the app.

If you signed up with email, tap "Forgot Password" on the login screen. We'll send a password reset link to your email. If you signed up with Apple ID, use your Apple credentials to sign in.

Make sure you're using the same sign-in method you used to create your account (Apple ID or email). If you're still having trouble, contact us at support@nautir.com with your account email.

Go to Settings > scroll to the bottom > tap "Delete Account." This permanently deletes your account and all associated data. This action cannot be undone.

Nautir is an adults-only platform. Age & Identity Verification ensures all users are 18 or older, creating a safer environment for everyone on your sailing.

You'll scan your government-issued ID and complete a quick liveness check (look at the camera). Your documents are processed by our verification partner (Didit) and are never stored by Nautir. You'll receive a verified badge on your profile.

Make sure you're in good lighting, your ID is clearly readable, and your face is visible during the liveness check. Avoid glare on your ID. If verification continues to fail, contact support@nautir.com for assistance.

No. Your ID and liveness check are processed in real-time by our verification partner and are never stored. Nautir only receives a pass/fail result and your confirmed age.

After completing your profile, tap "Join a Sailing" and search for your cruise by ship name and departure date. Select your sailing to join and start discovering other cruisers.

You can create a new sailing by entering the cruise line, ship name, departure date, and number of nights. Other cruisers on the same sailing will then be able to find and join it.

Free users can join one sailing at a time. Premium members can register up to 3 upcoming sailings and switch between them.

Go to Settings > Change Sailing. Free users are committed to their sailing until it ends. Premium users can switch between their registered sailings at any time.

Tap the Profile tab, then tap the edit button. You can update your photos, bio, interests, and travel preferences at any time.

You can add up to 7 photos to your profile. We recommend using clear, recent photos that show your face.

Yes. Go to your profile and tap edit. Your display name is how other users will see you in the app.

Vibe tags are optional descriptors like "Social," "Laid-back," or "Late nights" that help others understand your cruise style. You can select up to 3 vibe tags.

All photos are automatically scanned for content that violates our community guidelines, including nudity, violence, hate symbols, or images of minors. If your photo was rejected, you'll see a message explaining why. Try uploading a different photo that meets our guidelines.

Yes! Since Nautir is for cruise travelers, swimwear, beach attire, and vacation photos are absolutely welcome. We only block explicit nudity and content that violates community standards—tasteful vacation photos are fine.

Photo moderation is instant. When you upload a photo, it's automatically scanned and either approved or rejected within seconds. You'll see your photo appear on your profile immediately if it's approved.

When you and another user both express interest in each other, you'll match and can start chatting. Swipe "Interested" on profiles you'd like to connect with.

Super Likes let someone know you're especially interested. They appear highlighted in the other person's discovery feed. Super Likes are a Premium feature: members get 1 per day, up to 5 per sailing.

Chats become read-only 48 hours after your sailing's return date. This keeps connections cruise-bounded and protects your privacy.

Yes. Open the chat, tap the menu icon in the top right, and select "Unmatch." The conversation will be removed for both users.

Yes. Photos shared in chat are ephemeral and automatically expire 24 hours after being sent. This encourages in-the-moment sharing while protecting privacy.

View-once photos disappear immediately after the recipient views them. They cannot be viewed again. On iOS, we detect if a screenshot is taken and log the event for accountability.

When browsing profiles, you can mark someone as "Maybe" to save them for later review. This lets you revisit profiles you're unsure about without passing on them permanently. You can convert Maybes to likes or remove them anytime.

Premium unlocks additional features including unlimited Interested reactions, See Who Likes You, Super Likes, Second Chances (undo swipes), Incognito mode, advanced filters, and support for up to 3 sailings.

Early Sailors are our first wave of users who receive a free Premium preview. This includes all Premium features at no cost during the preview period. No credit card required.

Tap the Premium badge in the app or go to Settings > Premium. Select your plan and complete the purchase through the App Store.

Manage your subscription through your device's settings: iPhone Settings > Apple ID > Subscriptions > Nautir. Cancellation takes effect at the end of your current billing period.

Refund requests are handled by Apple. Visit reportaproblem.apple.com or contact Apple Support directly to request a refund for App Store purchases.

Double Date mode lets couples browse and match with other couples on the same sailing. Both you and your partner need Nautir accounts, then you can link your profiles to discover other linked couples together.

Go to Settings > Partner Linking. One partner generates an invite code, and the other enters it to link your accounts. Once linked, you'll see a "Double Date" option in your discovery settings.

Both partners in each couple must express interest for a match to occur. Once matched, a group chat is created for all four people to plan together.

Yes. Either partner can unlink at any time from Settings > Partner Linking. Unlinking removes access to Double Date mode but doesn't affect your individual matches.

The Verified Badge (Premium feature) confirms that your profile photos are really you through selfie matching. Verified profiles display a badge that builds trust with other users—no catfish allowed.

Age & Identity Verification (required for all users) confirms you're 18+ using your government ID. The Verified Badge (Premium) goes further by matching your selfie against your profile photos to prove they're the same person.

With Premium, go to Settings > Verification > Verified Badge. You'll take a selfie that's compared against your profile photos. If they match, you'll receive a permanent Verified Badge.

No. Once earned, your Verified Badge is permanent and doesn't expire. However, if you significantly change your profile photos, you may want to re-verify.

Tap the menu icon on their profile or in your chat conversation, then select "Block." Blocked users cannot see your profile or contact you.

Tap the menu icon on their profile or in your chat, then select "Report." Choose the reason for your report and submit. Our team reviews all reports and takes appropriate action.

Our moderation team reviews all reports. Depending on the severity, we may warn, suspend, or permanently ban the reported user. You'll remain anonymous throughout this process.

On Android, screenshots and screen recordings are blocked on sensitive screens. On iOS, we detect screenshot attempts and log them. Users who exhibit excessive screenshot behavior may be flagged for review.

Incognito mode (Premium feature) lets you browse without appearing in others' discovery feeds. You'll only appear to users you've already liked.

Try closing and reopening the app. If the issue persists, make sure you have the latest version installed from the App Store. You can also try uninstalling and reinstalling the app.

Make sure you've joined a sailing and completed your profile with at least one photo. If your sailing is far in the future or has few members, there may be limited profiles to discover.

Contact our support team at support@nautir.com. Please include your account email, device type, and a detailed description of your issue. We're happy to help!